Remote Support Capability To Be Deployed for Enterprise Apps on Android Devices San Francisco, CA – May 28, 2015 – AetherPal, a leading provider of connected device support software for mobile operators and enterprises, announced today that the company is partnering with Google to provide integrated Remote Support for Android. Through AetherPal’s Remote Support capabilities, corporate IT help desks and CIOs will enjoy increased visibility and control of enterprise applications on end user devices. “Application support on both corporate owned and BYOD devices is a near universal concern shared by corporate IT managers,” said Daniel Deeney, CEO of AetherPal. “With AetherPal’s Remote Support deployed on Android devices, IT managers will have increased visibility, control and management of applications running within the work profile, helping to alleviate some of those anxieties.” Corporate users in need of support while accessing an enterprise application can contact their IT department and have a help desk manager remotely…Read More >
Latest Addition to Smart Care® Portfolio, User-Initiated Device Health Check Reduces
Call Center Volume and Costs while Enhancing Care Quality and Customer Satisfaction
New Jersey, US – June 1, 2015 – AetherPal, a leading provider of connected device support software for mobile operators, today announced the launch of Self Care, a user-initiated Smart Care® solution that enables mobile device users to troubleshoot and resolve common issues on their own without assistance from a customer care representative. Once deployed, Self Care can significantly reduce both the number of incoming call center inquiries and device returns while at the same time increasing customer satisfaction.
Self Care is the first step in the Customer Experience Journey where users are empowered to resolve issues themselves in real-time. AetherPal’s suite of Smart Care® products enables mobile operators to support the Journey, including Self Care, Device Tutorial Wizards, Clie