Original Article: http://www.wirelessweek.com/article/2015/09/customer-care-journey The wireless industry has always been and remains one of the most fiercely competitive markets. Mobile operators spend billions each year in an effort to poach competitors’ subscribers. They creatively implement new pricing schemes and incentives designed specifically to undercut competitors’ marketing programs. When it comes to selecting a mobile operator, consumers make their decision based on a number of factors including price, device choice, service availability, etc. But whatever carrier they ultimately choose, chances are their longevity as a customer of that particular carrier will be based in large part on the quality of customer care and service they receive. Like everything else in the wireless industry, customer care has evolved. An acceptable level of customer service is no longer simply measured by the politeness of a customer service representative (CSR). Best practice customer care is now defined as a 360 degree view of a subscriber’s experience at every touch…Read More >
New Jersey, US – 01/11/2016 – AetherPal, a leading provider of Mobile Support Management (MSM) solutions for enterprises and mobile operators, today announced the addition of two senior executives to the company’s fast growing enterprise mobility business. Charlie Grieco joins as Vice President of Strategic Business Development and Tammy Murphy as Vice President of Enterprise Sales.
These executive appointments significantly bolster AetherPal’s enterprise sales and business development teams as the company expands its strategic focus into enterprise mobility with its industry-leading mobile support product portfolio.
“Charlie and Tammy are talented individuals with decades of relevant experience in high-growth technology companies and impressive track records in business development, sales leadership and, most importantly, in working with enterprises to solve their critical business problems,” said Dan Deeney, CEO of AetherPal. “With Mobile Support Management emer