AetherPal Joins AppConfig Community to Streamline Support Management for Enterprise Apps

South Plainfield, NJ  |  July 6, 2016

AetherPal, a leading provider of Mobile Support Management (MSM) solutions for enterprises and mobile operators, today announced that the company joined the AppConfig Community, a collection of industry leading technology companies, including IBM, JAMF, MobileIron, SOTI and VMware AirWatch, that have come together to make it seamless for users to adopt, administrators to manage, and developers to build secure enterprise apps. AetherPal joins a host of mobile technology leaders committed to enabling organizations to seamlessly adopt enterprise apps through a simplified and consistent app management approach that enhances the end user experience and reduces user errors and frustration, simplifies configuration and management, all while maintaining enterprise grade security.

“The AppConfig Community is a major step forward for enterprise mobility, greatly simplifying the configuration and set-up of mobile apps across iOS and Android to provide a seamless experience for users,” said Mitch Berk, AetherPal’s Vice President of Product Management. “AetherPal is excited to join other enterprise mobility leaders and extend the AppConfig Community to include Mobile Support Management to cover the entire app lifecycle.”

AetherPal is developing Valet, the innovative mobile support application launched earlier this year, based on AppConfig Community best practices. Valet provides enterprises, and their over-burdened IT departments, relief by empowering mobile users to support themselves with tutorials and quick fixes to resolve issues through self-service, effectively increasing the efficiency of the help desk, while at the same time reducing both support related costs and employee downtime. Valet also streamlines the interactions with IT through embedded capabilities to submit trouble tickets, chat with IT, and even share their mobile screen with IT to resolve an issue.

“The AppConfig Community contains a rich ecosystem of apps to meet the productivity and business needs of enterprise users, and now includes Valet to empower users to support themselves and realize the full potential of these apps,” summarized Mitch Berk.

About AetherPal
AetherPal is leading the next big transformation in Enterprise Mobility providing enterprises and mobile operators with Mobile Support Management (MSM) solutions that drive an on-demand mobile support experience. The company’s ‘mobile first’ product portfolio delivers a scalable, secure mobile support platform that provides real-time application and device support for a geographically dispersed mobile workforce while empowering end users with a mobile self-service solution. AetherPal is backed by New Venture Partners and Point Judith Capital.

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About AppConfig Community
The AppConfig Community’s mission is to provide education and best practices to configure and secure mobile apps by leveraging native OS functionality in iOS, Android, and Windows. Using AppConfig Community best practices, application providers can consistently and securely develop enterprise-ready mobile apps. For more information, please visit

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