Industry-First Support Application to Provide Real-Time, Mobile Support to Resolve Enterprise Application Issues, Reduce Help Desk Costs and Employee Downtime
BARCELONA, Spain & SOUTH PLAINFIELD, N.J. | February 22, 2016
Mobile World Congress — AetherPal, a leading provider of Mobile Support Management (MSM) solutions for enterprises and mobile operators, today announced the launch of Valet, the first mobile support application designed specifically for Enterprises and today’s mobile workforce.
“For the organization, Valet offers a measure of relief for the typically over-burdened IT help desk by pushing many basic support inquiries back to the mobile user through the Valet self service application. Valet really defines the strategy for how enterprises think about Mobile Support Management.”
AetherPal’s Valet features an extensive set of mobile support capabilities to drive a real-time mobile support experience, with mobile users increasingly turning to the IT help desk to resolve common application issues, Valet is designed to empower mobile users to resolve issues through self service, effectively increasing the efficiency of the help desk while at the same time reducing both support related costs and employee downtime.“Valet transforms the mobile support experience through an on-demand self service and secure messaging application, delivering exactly what the modern enterprise needs today – a user-friendly, secure and scalable platform that provides the mobile user with the resources they need to resolve support issues quickly, efficiently and, in many cases, on their own,” said Dan Deeney, CEO of AetherPal. “For the organization, Valet offers a measure of relief for the typically over-burdened IT help desk by pushing many basic support inquiries back to the mobile user through the Valet self service application. Valet really defines the strategy for how enterprises think about Mobile Support Management.”
As enterprises continue to transform their businesses around mobility, the industry is experiencing rapid growth in the development and deployment of line-of-business and third party mobile applications. Mobile support is quickly becoming a huge challenge for enterprises as IT help desk agents struggle to support a wide range of application and device issues.
AetherPal’s Valet offers a robust enterprise support solution that provides the following capabilities:
- Enterprise Application Support: users can view tutorials, application guides and device wizards within the Valet application to address common questions or problems
- On-Demand, ‘Hot Button’ Support: users receive real-time support for password reset, email and account access issues which are common IT help desk resource drains
- Alert Notifications: users receive real-time push notifications on service bulletins across the mobile workforce when service outages impact mobile users
- Secure Messaging: for complex issues where IT’s expertise is required, users can utilize the Live Chat capability or initiate a Mobile Trouble Ticket within the Valet application
- Remote Screen-Sharing: users can request remote support from an IT help desk agent to remotely access the device
- Device Health Check: users can run a series of device diagnostic tests to resolve issues
“According to a recent joint IDG Enterprise and AetherPal survey of corporate IT decision makers, the IT help desk continues to experience a significant increase in mobile support calls. Seventy-percent (70%) of respondents say their organization typically provides support to mobile users primarily by phone or email. With many mobile support inquiries focused on basic enterprise application questions, organizations have an opportunity to provide users with the ability to resolve many of the most common issues on their own, while freeing up IT resources to focus on more complex help desk priorities,” said Deeney.
AetherPal has long been a leader in providing mobile support solutions for mobile operators and device manufacturers. The launch of Valet, together with the company’s recently announced Google for Work partnership, is an extension of AetherPal’s commitment to the enterprise market where Mobile Support Management (MSM) has become a critical challenge for enterprises managing a remote and virtualized workforce.
For more information, visit http://www.aetherpal.com/valet/
About AetherPalAetherPal is leading the next big transformation in Enterprise Mobility providing enterprises and mobile operators with Mobile Support Management (MSM) solutions that drive an on-demand mobile support experience. The company’s ‘mobile first’ product portfolio delivers a scalable, secure mobile support platform that provides real-time application and device support for a geographically dispersed mobile workforce while empowering end users with a mobile self-service solution. AetherPal is backed by New Venture Partners and Point Judith Capital. For more information visit www.aetherpal.com.