AetherPal, today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Valet has successfully completed a set of defined tests focused on integration interoperability, security and performance.
South Plainfield, NJ | October 20, 2016
AetherPal, today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Valet has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of AetherPal’s application for ServiceNow.
AetherPal’s Valet MSM application for ServiceNow delivers time and cost-saving mobile self-service support capabilities directly into the hands of end users. This empowers users, reduces IT support ticket volume, and automates net new support tickets into ServiceNow’s leading IT service management (ITSM). Valet’s purpose-built mobile self-service solution empowers the mobile user to resolve up to 80 percent of their mobile IT support requests, without the assistance of IT resources.
Valet provides users with an always-available “Mobile Help Desk” in a box, allowing them to resolve most issues on their own through tutorials and quick fix actions (e.g., password reset). The on-device solution goes further to help users stay informed by broadcast messages of outages or maintenance windows, and seamlessly interact with the Help Desk via embedded ServiceNow ticket creation and push notifications of updates. Finally, Valet offers users and IT an on-demand, collaborative ability to efficiently resolve issues through embedded IT chat and remote support of the users’ mobile device.
The Valet solution also includes a powerful on-board mobile tutorial development capability called KB Studio. The KB studio easily provides IT support personnel and App Developers the ability to create interactive step-by-step tutorials in as little as five minutes. Tutorials save enterprises support time and cost as they walk users step-by-step through common workflows, configuration changes, or other common app or device tasks, exactly as they appear on the device and guided by step-by-step instructions. These tutorials enable users to access help on-demand, as they are first using a new app, upgrading, or encountering an issue, and greatly increases app adoption and reduce costly support requests.
“Self-Service and On-Demand Training are critical factors in driving app adoption and mobile productivity. Leveraging Valet’s self-service options, mobile users achieve greater satisfaction, higher app usage, and create fewer support tickets. Valet enhances a customer’s ServiceNow deployment with faster mobile user support response times. This enables enterprises to avoid broader mobility service problems, lost revenue, stalled app deployments, and slowed innovation as developers support time encroaches on development time.” said Mitch Berk, Vice President Products at AetherPal.
Valet is available on the ServiceNow Store (http://bit.ly/2eL5iiC).
AetherPal is leading the next big transformation in Enterprise Mobility providing enterprises and mobile operators with Mobile Support Management (MSM). AetherPal is pioneering a new solution for enterprises to efficiently scale their IT support to meet the growing demands of their mission critical mobile deployments. Customers deploy MSM to more than 45 million mobile devices helping users stay productive and companies mobilize their business processes, while minimizing support costs. AetherPal’s MSM app, Valet, empowers mobile users by delivering on-device self-service, support automation, and streamlined remote troubleshooting built to scale mobile app adoption across the entire enterprise mobile workforce. AetherPal is backed by New Venture Partners and PJC.