Mobile Support Management

Boosting Today’s Mobile Businesses’ Continuity and Uptime with Mobile Support Management

AetherPal Product FamilyAetherPal helps enterprises drive app adoption and usage through mobile task-based tutorials and keep their apps running through remote support so enterprises can efficiently and reliably scale their businesses on mobile. AetherPal offers this solution to enterprises and mobile operators with its always-available Mobile Support Management.

AetherPal Mobile Support Management software is deployed on more than 45 million devices.

Efficiently Scale Your Mobile Deployment

Approximately 50% of all IT support calls relate to a mobile app, process or device support request.
Downtime is costly. Conventional enterprise support desk using phone and email doesn’t meet business continuity needs, nor provide remediation or efficient training, often driving shadow IT practices.

Boost ROI and User Satisfaction, Lower TCO
On-demand Remote Support boosts mobile utilization, time and cost savings capabilities improve return on investment (ROI), app engagement and help lower mobility total cost of ownership (TCO).

App Adoption and Usage
74% of IT decision makers report ROI from mobile app integration proved the value of implementation; RedHat mobility survey notes that 79% percent of all U.S. companies report mobile apps contributing to their success.

Complements Mobile Software Infrastructure Ecosystem
AetherPal’s MSM offering complements and integrates with existing mobile apps, Enterprise Mobility Management (EMM) offerings and leading third-party IT trouble ticketing solutions like ServiceNow. MSM also improves the workforce scale and scope of popular EMM offerings, including MDM and MAM.

GuideMe™ Tutorials
Learn how GuideMe™ Tutorials drive enterprise app adoption, utilization, and minimize downtime of mobile workflows and critical business tasks.

Remote Support Software
AetherPal’s award-winning Remote Support securely connects remote devices in the field to efficiently diagnose, remediate, and support mobile apps and devices.

 

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